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Consumer alert

· 12/30/2008 10:11 AM by Steve Gigl


I have an HP 5510 all-in-one printer/scanner/fax, and for the most part, despite some bulky software, I like it. Or I did, until I started getting “Print Cartridge Error” messages on it.

I tried the suggestions from HP’s website (cleaning contacts and ink nozzles), but nothing helped. Then my mom suggested setting the date back on my PC to see if HP was building obsolescence into all of their cartridges.

Worked like a charm when I set it back to December 2007. Jerks.

Just so I’m being clear, the cartridges are physically fine and have ink. HP, in their infinite wisdom greed decided that you aren’t allowed to use the same print cartridge for longer than X months, so they built a timer into their printer that throws an error and stops you from printing when you haven’t spent a crapload of money on a new print cartridge recently.

Oh, I am so going to find out how to defeat this. And HP has guaranteed that they won’t see another dime from me on cartridges if I can avoid it; even if refills suck, I will be refilling from here on out.

You’re shooting yourselves in the foot, HP. My next printer won’t be one of yours.

UPDATE 2/23/09: (long-awaited, I’m sure): There is indeed a solution for this, but if you want your printer to stay under warranty, skip it and buy a new cartridge.

But if you, like me, are not under warranty and don’t really care whether your printer lives or dies (bonus if you still won’t buy another HP printer or cartridge ever again), there is a way to get around this “feature.” It is somewhat explained at the end of the “best solution” from LeWillie here. I basically broke the connection to the battery, then wired the two ends to a switch that I mounted on the case of the printer. So any time I need to clear the data from the printer’s memory, I can just switch it to “off.”

Not a task for the faint of heart, obviously, but my printer is up and running again, at least for now.

Category: Technology
Scope: National

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